Glossary

Utilization Review

a review process for disputed medical treatment authorization

What utilization review means

In workers compensation, utilization review generally refers to a review process for disputed medical treatment authorization. The exact use of utilization review can vary by state or federal program.

Why utilization review matters

  • Utilization Review can affect benefits, deadlines, medical authorization, or settlement discussions.
  • The phrase utilization review may have a specific statutory meaning in one state.
  • Ask whether utilization review appears in a notice, medical report, settlement document, or hearing order.

Question to ask

If utilization review appears in your paperwork, ask a licensed attorney or official agency contact what it changes in your claim.

Where you may see utilization review

  • Denial letters or benefit notices that mention utilization review.
  • Medical reports and work restriction forms using utilization review language.
  • Settlement papers, hearing orders, or agency forms that define utilization review.
  • Attorney fee agreements or consultation notes discussing utilization review.